e-mail: info@venueholidays.com

 tel: 0044 (0) 1233 629950


Making a Booking

Our camping and mobile home holidays are flexible and can start and finish on any day of the week. Because all of our holidays are individually tailored to our customers’ needs, we do not operate an online booking system. To make a booking please contact us by phone or e-mail with details of your holiday requirements. You will be given our current availability and a quotation. If we cannot accommodate your exact holiday request we may be able to offer you alternative dates that fit in with our existing bookings. The earlier you book the more chance you have of securing the exact holiday that you want. When you are happy with our offer, you can make a no-obligation provisional booking prior to paying your deposit. When you make a provisional booking you will be given a time limit in which you should pay your holiday deposit. Bookings made less than 8 weeks before departure should be paid in full at the time of booking. Please do not make travel arrangements until you have made a provisional booking. Residents of Ireland, Germany and the Netherlands can pay by bank transfer to our € accounts in these countries. Alternatively we can accept payment in

£ Sterling (calculated at the exchange rate at the moment of payment) by UK cheque (payable to Venue Holidays Ltd), cash, credit card or debit card. There is a charge of 2% (minimum charge £2) on credit card payments. There is no charge for payment by debit card. We do not accept American Express.

 

Before you reserve your holiday, we advise you to read the points below and our booking conditions.

 

Pricing your holiday

Our prices are calculated per night but the minimum stay at each resort is 3 nights. You can of course stay as long as you like subject to availability. To calculate your holiday price, multiply the nightly rate by the

number of nights that you take in each season.

 

Your party

In respect to the accommodation our standard package includes 1 car, 2 adults and up to 4 children (under 21). Extra persons will be charged at €10 per person. On each resort page we indicate the maximum persons allowed per accommodation type on that campsite. This may vary from the bed capacity indicated on the accommodation pages.

 

Travel

Venue Holidays can book return Channel crossings for you to get to and from France and Spain in conjunction with your accommodation booking. For details please visit our UK website www.venueholidays.co.uk or phone our reservations line on 00 44 1233 629950. Venue Holidays do not book flights on behalf of our customers so if you wish to

fly you must make your own arrangements. Please do not book your flights until you have provisionally reserved your accommodation. The nearest destination airports are marked on the campsite resort pages. Please advise us of your flight arrival

times. Don’t forget our bed linen service.

Damage waiver

For the price of €22 per party our Damage Waiver policy will cover you for accidental loss of or damage to any of the Venue Holidays’ accommodation and equipment. If you do not pay the Damage Waiver

then you will be asked to pay a damage deposit of

€220, on arrival at the resort.

 

Mini-tents

Venue Holidays do not supply mini-tents but you

are welcome to bring your own where the campsite

regulations allow. The campsite may charge you a

fee and you must keep your mini-tent, car, outside

furniture and belongings within the confines of your

pitch.

 

Pets

Pets are allowed in our tent accommodation on certain campsites only (see resort pages). Venue Holidays charge €25 damage insurance on each pet and campsites may charge additional fees. You must notify us at the time of booking if you are taking apet.

 

Extra cars

2nd cars are permitted on certain campsites only and there will usually be a charge payable directly to the campsite on arrival. On some campsites 2nd cars must be left in the car park.

 

Campsite facilities

Main swimming pool facilities are included in theprice but other campsite services and activities may cost extra. Please note that some campsite facilities may not be open or fully operational outside of thehigh season and this is reflected in the lower prices

for these periods. On the resort pages LS = Low

Season and HS = High Season. In general the high

season is July and August but this may vary.

 

Campsite representatives

At each resort we employ our own campsite

representatives to prepare your accommodation

before your arrival and to look after you during your

holiday. If you are not happy with the standard of

preparation of your accommodation you should tell

our campsite representative straight away on arrival.

We will immediately undertake a “re-clean” of your

accommodation. Please leave your accommodation

clean and tidy on departure.

 

Special requests

If you have any special requests to make about the location of your accommodation please let us

know. We will pass this information to our campsite representatives, who will do their best to meet your

requirements. We regret that we cannot guarantee any special requests.

 

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Venue Holidays 1 Norwood Street, Ashford Kent, TN23 1QU, UK