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BOOK
WITH SECURITY AND CONFIDENCE
Venue Holidays is a fully bonded member of AITO. This offers you
full financial security and the knowledge that
Venue Holidays
meets
 the
exacting AITO membership standards and adheres to the AITO quality
charter.
QUALITY
CHARTER
THE
ASSOCIATION OF INDEPENDENT TOUR OPERATORS
AITO
is the Association for independent and specialist holiday companies.
Our member companies, usually owner-managed, strive to create
overseas holidays with high levels of professionalism and a shared
concern for quality and personal service. The Association encourages
the highest standards in all aspects of tour operating.
EXCLUSIVE MEMBERSHIP
AITO
sets criteria regarding ownership, finance and quality which must be
satisfied before new companies are admitted to membership. All
members are required to adhere to a Code of Business Practice which
encourages high operational standards and conduct.
FINANCIAL SECURITY
AITO
members are required to protect money paid by customers to the
member for any holiday sold under the AITO logo and to comply with
UK Government Regulations in this respect. Members submit details of
their bonding and guarantee arrangements to the Association on a
regular basis.
ACCURATE BROCHURES AND WEB SITES
All
members do their utmost to ensure that all their brochures and other
publications, print or electronic, clearly and accurately describe
the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL
IMPROVEMENTS
All
members are committed to high standards of service and believe in
regular and thorough training of employees. Members continually seek
to review and improve their holidays. They listen to their
customers and always welcome suggestions for improving standards.
MONITORING STANDARDS
AITO
endeavours to monitor quality standards regularly. All customers
should receive a post-holiday questionnaire; the results of which
are scrutinised by the Association.
RESPONSIBLE TOURISM
All
members acknowledge the importance of AITO’s Responsible Tourism
guidelines, which recognise the social, economic and environmental
responsibilities of tour operating. Those demonstrating their
achievements beyond the pure acceptance of this principle are
recognised by the award of 2 or 3 star status.
CUSTOMER RELATIONS
All
members endeavour to deal swiftly and fairly with any issues their
customers may raise. In the unlikely event that a dispute between an
AITO member and a customer cannot be settled amicably, AITO’s
low-cost Independent Dispute Settlement Service may be called upon
by either side to bring the matter to a speedy and acceptable
conclusion.
Venue Holidays is a member of the Association
of Independent Tour Operators.
Your holiday payments are protected by Bond No 1105
lodged with AITOT.
To contact the Association
visit
www.aito.co.uk .
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